# Reminders and notifications that do not depend on team memory > Send confirmations, SMS reminders, and important notifications to clients and staff over email, SMS, and push from one shared communication setup. Source: https://reservation.business/en/platform/notifications-reminders · Language: en Send confirmations, reminders, booking updates, and internal notifications without someone writing manually around every appointment. ## This matters once booking communication can no longer be handled manually - Clients receive confirmations, reminders, and booking updates at the right moment instead of the team catching up manually. - Staff see important notifications when a booking, change, or another signal needs action. - Templates, channels, languages, and sending timing are managed centrally instead of each person sending different messages by habit. ## Booking communication keeps the day calmer When clients do not get timely confirmations, reminders, or important updates, the pressure reaches the front desk. This layer keeps booking communication organized instead of spreading it across copied texts, side chats, and personal habits. ## From booking creation to reminders, updates, and team response The most useful setup keeps confirmations, reminders, and booking-related notifications inside one shared logic. Clients know what comes next, and the team spends less time explaining, chasing, and correcting missed communication. - Set which message types go to clients and staff and through which channels: email, SMS, or push in the mobile app. - Manage templates, languages, and timing centrally so confirmations and reminders stay consistent. - Keep one-off messages and reminders around a specific booking inside the same communication model instead of rewriting them every time. - Keep online-booking messages and marketing campaigns separate from the messages that support the appointment itself. ## The three notification screens This is where operational messaging around the appointment is managed — marketing campaigns are a separate topic on a separate screen. - **Channels** — Email, SMS and push in the mobile app are switched on or off globally for the whole business. This is where you decide which channel is used at all. - **Templates** — Each notification type is configured by recipient, channel and language, plus the settings specific to that type. Confirmations, reminders and change notices stop depending on who writes them. - **Prices** — Prices per channel, prices per country and volume discounts — the cost of notifications is visible up front, not a surprise on the invoice. ## Less confusion and less manual reminder work The team knows what is sent and when, clients receive more consistent messages, and the business spends less time catching up on missed follow-up. - **Fewer missed confirmations and no-shows** — Reminders and important messages reach the client more consistently and at the right time. - **Less manual messaging from the team** — Front desk and staff rely less on copied text, side chats, and personally reminding every client. - **Clearer control over communication** — Templates, languages, channels, and message volume are easier to manage once they live in one place. ## Frequently asked questions ### Which channels reach the client? Email, SMS, and push notifications in the mobile app. Which channels are active for each message type is configured centrally, not per appointment. ### Is this the same as marketing campaigns? No. This page is about the messages around the appointment itself: confirmations, reminders, updates, and team notifications. Campaigns and promotional communication belong to a separate layer. ### Is this the same as online-booking messages for a specific public profile? No. The texts and messages inside the public booking flow belong to online booking. This page covers the shared logic for confirmations, reminders, and notifications around the appointment. ### Can different message types use different templates, languages, and timing? Yes. That is one of the main reasons to manage this layer centrally instead of sending the same message for everything. ### Can the team also send one-off messages around a specific booking? Yes. One-off messages and reminders around a specific appointment can stay close to the booking without breaking the wider communication logic. ### Can we manage channels centrally and see messaging cost? Yes. Channels can be managed centrally, and at higher volume that gives the business a clearer view of what is being sent and what it costs. ### Is this only useful for larger teams? No. It becomes useful as soon as confirmations, reminders, and booking changes stop being reliable when they are handled manually. ## Related pages - [Appointments and front desk](https://reservation.business/en/platform/appointments-front-desk) - [Forms and pre-visit preparation](https://reservation.business/en/platform/forms) - [Online booking, website, and widget](https://reservation.business/en/platform/online-booking) ## Next step - [Book a notifications demo](https://reservation.business/en/book-demo) - [See appointments and front desk](https://reservation.business/en/platform/appointments-front-desk)