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Preamble
These Policies define the obligations of “ProVision Media Group” Ltd., UIC 123644749, with its registered office and management address in Sofia, Buxton residential complex, block 20, entrance B, apt. 45, (“ADMINISTRATOR”) regarding the protection of personal data and the rights of business clients of https://reservation.business and users of the reservation platform https://reservation.studio (in this context, “data subjects”) regarding their personal data in accordance with Regulation 2016/679 on the General Data Protection Regulation (GDPR).

Information about Us

These policies define the obligations of the ADMINISTRATOR regarding the collection, processing, transfer, storage, and deletion of personal data concerning data subjects. The company is committed not only to the letter of the law but also to the spirit of the law, placing great importance on the proper, lawful, and fair treatment of all personal data, respecting the legitimate rights, privacy, and trust of all individuals who are business clients of https://reservation.business and users of the reservation platform https://reservation.studio.
This privacy policy comes into effect on May 25, 2018.

PRINCIPLES OF PERSONAL DATA PROCESSING
This policy aims to ensure compliance with GDPR. The ADMINISTRATOR establishes the following principles for processing personal data of business clients of https://reservation.business and users of the reservation platform https://reservation.studio who have provided their personal data:

  1. Principle of Transparency and Awareness – The ADMINISTRATOR collects, processes, and stores your personal data under clear and transparent conditions. It is of utmost importance for us that you are informed why and how we carry out these processes.
  2. Principle of Consent – Except in legally provided cases (such as for the purposes of providing services from https://reservation.business and https://reservation.studio), the existence of your voluntary, explicit, informed, and unambiguous consent is a prerequisite for the ADMINISTRATOR to collect, process, and store your personal data (for example, for direct marketing purposes).
  3. Principle of Limited Collection – The ADMINISTRATOR collects personal data in a minimal volume, only for the purpose and duration necessary to provide the purchased services from https://reservation.business and to process the reservations of users of the reservation platform https://reservation.studio. We process your data to fulfill (and/or enter into a contract according to the Law on Distance Contracts) the provision of services purchased by the user/client.
  4. Principle of Security and Protection – Your personal data is protected and processed in a manner that ensures an appropriate level of security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

“ProVision Media Group” Ltd. kindly asks you to carefully review the privacy policies of https://reservation.business and https://reservation.studio. Anyone who does not wish for their personal data to be processed by https://reservation.business and https://reservation.studio, and accordingly by the ADMINISTRATOR (“ProVision Media Group” Ltd.), has the right not to provide them. It is important for us to obtain your explicit consent as a client.

CATEGORIES OF PERSONAL DATA that “ProVision Media Group” Ltd. collects for you:

  • First name, middle name, and surname;
  • Phone number;
  • Email;
  • Gender, age, health status data (when required to provide personalized services from the software, processing a reservation purchased by the data subject). This data is voluntarily provided by each business client of https://reservation.business and each user of the reservation platform https://reservation.studio;
  • Data filled in and/or updated in various forms placed on our web addresses containing https://reservation.business and https://reservation.studio, including during the initial registration, filling out a feedback and/or comments form, or obtaining a service/service from the site, booking an appointment, paying for a subscription, or subscribing to an email newsletter;
  • Technical data that is automatically sent to us when you use the web pages at https://reservation.business and https://reservation.studio – IP address, web browser, operating system, device information from which you visit the web page, etc.;
  • Cookies to identify your browser or device;
  • Personal data that may be processed by the ADMINISTRATOR also includes any type of correspondence/messages such as letters, emails, messages from electronic chat, messages via social networks, requests, complaints, as well as other personal information;
  • Information received from social networks, as voluntarily provided to connect with the relevant applications of the ADMINISTRATOR’s system – https://reservation.business and https://reservation.studio in social networks.

PURPOSES FOR PROCESSING PERSONAL DATA
The ADMINISTRATOR processes personal data for the following purposes:

  • To provide the services requested/ordered and/or paid for by you at https://reservation.business;
  • To create your profile as a business client of https://reservation.business;
  • To create your profile as a user on the reservation platform https://reservation.studio;
  • To create your profile as a service user provided on https://reservation.business to our clients;
  • To contact you regarding your requests and/or inquiries for the services provided on the sites https://reservation.business and on the reservation platform https://reservation.studio;
  • To contact you when you have reached out to us regarding other questions related to the system.
  • For the purposes of the legitimate interest of “ProVision Media Group” Ltd.;
  • For the purposes of the Accounting Act and the Tax-Insurance Procedural Code and other related regulatory acts, in connection with maintaining proper and lawful accounting;
  • To inform you, through various communication channels, about updates/changes and news from https://reservation.business and https://reservation.studio (including surveys, in-app notifications, messages in your profile, and emails) that we believe will interest you.

Your Rights Regarding the Processing of Personal Data

  • Right to information regarding and access to your personal data stored by the ADMINISTRATOR;
  • Right to request correction, deletion, or restriction of processing of your personal data;
  • Right to object to processing due to reasons related to your legitimate interests, public interest, or profiling, unless the Administrator demonstrates the existence of protected, justified reasons that take precedence over your interests, rights, and freedoms, or that such processing is carried out for the purpose of making, exercising, or defending legal claims;
  • Right to data portability;
  • Right to lodge a complaint with the Data Protection Commission;
  • Right to withdraw your consent at any time for the collection, processing, and use of your personal data with effect for the future.

Where We Store Your Information
Reservation.studio and Reservation.business operate globally, including in the United States, Canada, European Union, Australia, United Arab Emirates, Netherlands, and other countries in the European Economic Area (EEA).
We may transfer your personal information outside the European Economic Area (EEA):

How We Protect Your Data
The security of the information you provide is our priority, so it is stored with a high level of protection. Our websites implement end-to-end encryption, ensuring safety in information exchange. All links to our platform are secured using modern encryption and security standards.

The data we collect is stored in well-protected databases and storage systems, access to which is strictly controlled. All access requests are logged and monitored according to our security monitoring measures.
However, you should be aware that the transfer of data over the Internet can never be entirely secure.
We do our best to protect your personal information, but we cannot guarantee the complete security of the data you send us, even if specific transmissions (such as payments) are encrypted. Any transmission is at your own risk. Once we receive your data, we implement strict measures and procedures to prevent unauthorized access and misuse.

Payment Processing
Payments made through our Services are processed through our payment service provider, Stripe, Inc. (“Stripe”). When you enter credit or debit card information, it is provided directly to Stripe, which uses secure servers to process payment data, encrypts your card information, and performs payment authorization. We do not have access to your full card information, but we can see tokenized cardholder and card data. Additionally, we store the following information about your card:

  • Card type,
  • Cardholder name,
  • Last four digits of the card,
  • Month and year of expiration.

The information you provide to Stripe is outside our control and is subject to Stripe’s privacy policy and terms of use.

How Long We Keep Your Information
We generally process personal information for the following periods:

  • For as long as necessary to fulfill the purposes for which it was originally collected (e.g., while we hold it on behalf of a partner or while you have an account with us).
  • Up to six years thereafter, to identify issues and resolve potential legal matters.

We may keep your personal data for a longer period in the event of a complaint, if we have reasonable grounds to believe that legal proceedings may arise, or if we are aware of ongoing or pending legal actions. Additionally, we may be required to retain data for longer periods if applicable legislation requires it.

If you have chosen to receive information, newsletters, or other promotional materials but later decide to unsubscribe from receiving these updates or object to any other processing of your personal information, we may keep a record of your opt-out request to respect your preferences.

Aggregated Data
Under certain circumstances, we will anonymize your personal data so that it can no longer be associated with you and you cannot be re-identified. These anonymized data (such as aggregated statistics) are no longer considered personal data, and we may store and use this anonymized information indefinitely, without further notice to you.
We use this data to help us provide, develop, and improve our services, including:

  • Better understanding how people use our Services,
  • Providing our Partners and Clients with information about our Services, including user statistics (e.g., total number, broad demographic data), and
  • Developing useful insights and improvements for the Services.

Your Rights Regarding Your Personal Information
Under certain circumstances, you have the following rights:

  • To obtain a copy of the personal information we hold about you;
  • To request correction or deletion of the personal information we hold about you;
  • To request restriction of processing your personal information (while we verify or investigate your concerns regarding this data);
  • To object to further processing of your personal information, including the right to object to marketing;
  • To request your provided personal data to be transferred to a third party; and
  • To withdraw your consent.

If you wish to exercise any of these rights regarding the personal information we hold about you, you can contact us at . If you have any concerns, you have the right to file a complaint with a data protection authority in the European Union.
Each country in the European Union has its own national data protection authority that can provide further information about your rights, the obligations of organizations regarding your personal information, and review any complaints you may have. You can find information about your local data protection authority here: https://edpb.europa.eu/about-edpb/board/members_en.

EXERCISING YOUR RIGHTS
Data subjects should submit their requests, inquiries, and objections to the ADMINISTRATOR via email: .

COOKIES
This site uses cookies. Cookies are necessary for the proper functioning of the site and also for properly targeting users in relation to online advertising campaigns and other marketing purposes. We do not store personal data in the cookies we use and do not use long-term cookies to identify you after your current session has ended. To delete your session cookie after visiting the site, simply close your browser.

Third-Party Cookies
This Site uses tools like Google Analytics and Facebook modules, which also use their own cookies. These tools may use a different type of cookie than ours. More information about the terms of use and types of cookies can be found on the respective tool websites.

Disabling Cookies
If you do not wish to accept cookies, you can disable them in your browser settings. Please note that if you disable cookies, some options and services on the site may not be available for use.

COMPLIANCE WITH GDPR ON THE ADMINISTRATOR’S WEBSITE
By visiting the ADMINISTRATOR’s websites – https://reservation.business and https://reservation.studio, you should familiarize yourself with and agree to this Privacy Policy.
The ADMINISTRATOR reserves the right to change the terms of this Privacy Policy and will publish any changes on this page.
If you do not agree with the terms of the Privacy Policy or any changes to it, you have the right not to use and not to access the site and/or the ADMINISTRATOR’s services.
The ADMINISTRATOR’s websites – https://reservation.business and https://reservation.studio may contain links to websites owned by third parties. Accordingly, these websites (third parties) have their own privacy policies, which the ADMINISTRATOR recommends data subjects familiarize themselves with in advance. The ADMINISTRATOR is not responsible for the privacy policies of these websites, and the use of such sites is at the data subject’s own risk.
For cases not regulated by this Policy, the provisions of the Regulation and Bulgarian legislation apply.
This Privacy Policy for personal data is adopted by “ProVision Media Group” Ltd. and is effective from May 2018.

This policy was last updated on October 1, 2024.