Last updated: 21 January 2026
1. Parties and acceptance
These Terms and Conditions (“Terms”) govern the use of:
- Reservation.Studio on the reservation.studio domain – a platform and marketplace for bookings and business management (the “Platform”);
- reservation.business – an informational website (the “Informational Website”).
The Service is provided by ProVision Media Group Ltd. (the “Operator”).
By registering an account, using the Service, or adding a payment method, you confirm that you accept these Terms.
VAT number: BG123644749. UIC: 123644749. Correspondence address: Sofia, 31 Eduard Totleben Blvd., office 21. Contact: [email protected].
2. Definitions
- “Business”: a merchant or organization, such as a fitness studio, salon, or medical practice, that uses the Platform to manage and sell its services or products.
- “End Customer”: an individual who makes bookings, purchases, or memberships with a specific Business through the Platform.
- “Transaction”: a booking, purchase, visit, membership, subscription, or other transaction between an End Customer and a Business.
- “Payment Processor”: Stripe and/or other providers that process payments.
3. Role of the Platform and Merchant of Record
The Platform provides software and functionality for bookings and business management. When an End Customer makes a purchase or booking, the End Customer enters into a relationship with the specific Business.
The Business is the Merchant of Record: it determines prices, policies, and provides the service or product. The Operator is not a party to the service agreement between the Business and the customer.
4. Accounts and access
4.1. Registration
To use the Platform, an account is required for both the Business and the End Customer.
4.2. Security
The user is responsible for actions carried out through their account.
5. Business policies
Each Business determines its own cancellation, no-show, and refund policies. These policies are shown to the customer during the booking or purchase process and/or in the booking details.
By confirming a booking or purchase, the customer accepts the applicable policies of the specific Business.
6. Payments, cards, and automatic charges (Stripe Connect)
6.1. Payments between customer and Business
Payments are processed through Stripe. When Stripe Connect is configured, funds are settled to the Business connected account. The Operator may charge a platform fee or commission, including a dynamic commission, on transactions between the customer and the Business where applicable.
6.2. Adding a card
An End Customer may add a card linked only to a specific Business. Card data is stored by Stripe.
6.3. Off-session charges
By adding a card and giving explicit consent, the customer authorizes the Business to make automatic off-session charges within the Business policies and in connection with the customer’s Transactions, such as recurring fees, deposits, or no-show charges.
6.4. Managing cards and subscriptions
The customer may remove cards and cancel subscriptions through their profile when this functionality is available.
7. Refunds, disputes, and chargebacks
7.1. Refunds
Refund decisions are made and executed by the relevant Business according to its policies, unless the law requires otherwise.
7.2. Disputes
The first point of contact for a dispute about a service, quality, or refusal is the Business. The Operator may provide technical assistance.
7.3. Chargebacks
When a card payment is disputed, the Business is the primary party to the dispute. The Operator may assist with data or logs, without guaranteeing the outcome.
8. Special terms for Businesses (B2B)
8.1. Platform subscription and billing
Businesses use the Platform against a monthly subscription according to the selected plan. The subscription is paid in advance for the relevant period. Plan fees and functionality are published in the Platform and/or on a public pricing page.
The subscription is charged through the payment method selected by the Business. If a payment fails, the Operator may automatically retry collection within 3 (three) days. If payment is not successfully collected, the Operator may restrict or suspend access to the Platform until the outstanding amounts are paid.
8.2. Changes to prices and plans
The Operator may change prices, plans, and/or the way fees are charged, including dynamic commissions, by publishing the current information in the Platform. Changes apply to future subscription periods and/or future transactions, unless explicitly stated otherwise.
If the Business does not agree with a change, it may stop using the Platform before the change takes effect for the next subscription period, where applicable. Continued use after publication of the change is deemed acceptance.
8.3. Business obligations to End Customers
The Business must keep prices, cancellation, no-show and refund policies, customer contacts, and other legally required information up to date and clear. The Business is responsible for ensuring that its policies comply with consumer protection law.
8.4. Stripe payments and compliance
To accept card payments through the Platform, the Business must complete the required setup and identification in Stripe and provide accurate information. The Business is responsible for refunds and chargebacks, as well as compliance with applicable regulations.
8.5. Business data and content
The Business is the Controller of its customers’ data in the Platform and is responsible for the legal bases and retention periods. The Operator processes this data as a Processor to the extent applicable.
The Business is responsible for the legality of the content and files it uploads, including medical documents, and warrants that it has the right to process and store them.
8.6. Data access and export
The Platform does not provide a guaranteed right to automated data export. Upon request from the Business, the Operator may provide a data export, for example in CSV or JSON format, at its discretion and where possible, including for a processing fee if additional work is required.
8.7. Medical businesses and NHIS
Where the Business is a healthcare provider or medical business and uses integrations, including NHIS, it is responsible for all applicable regulatory requirements, including legal bases for processing health data and retention periods for medical documentation.
9. Prohibited actions and misuse
The Service must not be used for illegal purposes, fraud, or processing data without a legal basis.
Attempts to gain unauthorized access, upload malicious code, or bypass security measures are prohibited.
10. Account suspension or restriction
The Operator may suspend or restrict access for a Business or End Customer where there is a reasonable suspicion of fraud or misuse, breach of the Terms, excessive disputes or chargebacks, or where this is necessary for security and legal compliance.
11. Intellectual property
The Service and software are owned by the Operator or its licensors. No rights are granted beyond those necessary for normal use.
12. Personal data
The processing of personal data is described in the Privacy Policy.
13. Liability and limitations
The Service is provided “as is” and “as available”.
The Operator is not responsible for services provided by Businesses, their policies, or disputes between a Business and customers.
To the extent permitted by law, the Operator’s total liability for direct damages is limited to the total amount of fees or commissions paid to the Operator during the last 3 months before the event giving rise to liability.
The Operator is not liable for indirect damages or lost profits, unless the law requires otherwise.
14. Minors
Minors may use the Service only with the knowledge and participation or consent of a parent or legal guardian.
15. Changes
We may change these Terms. The current version is published in the Service.
16. Applicable law and jurisdiction
The law of the Republic of Bulgaria applies. Disputes are resolved by mutual agreement, and if no agreement is reached, by the competent court in Bulgaria, unless consumer protection law provides otherwise.
17. Contact
For questions: [email protected].