Structure services with categories, durations, price options, package services, and online booking rules.
The foundation behind the calendar
Bookable times that reflect real capacity
A bookable time does not depend on the calendar alone. It depends on which service is offered, who can deliver it, where it happens, how long it takes, which working hours apply, and whether a room, device, bed, chair, or other resource is available.
Why this matters
Clients only see the right time when the internal setup is aligned
In salons, clinics, studios, and teams with more than one person, availability can drift away from reality quickly. One staff member is not connected to the right service, one location has no working hours, or one resource is already busy.
Connect staff, locations, and services so the system knows who can be booked, where, and for what.
Use working hours, blocked periods, and resources with capacity to reduce wrong bookable times and double bookings.
How this should work
Define what you offer first, then who can deliver it, where, and when
Reliable availability is not a final checkbox. It is the result of several connected decisions: service catalog, team, locations, working hours, resources, and online booking rules.
- Start with locations and services: where each service is offered, how long it takes, whether it has price options, a package structure, or a specific check-in flow.
- Connect staff to the right services and locations, then enable active status, booking acceptance, and online booking only for people who should appear.
- Set working hours around the real operating model: location hours or staff schedules by location and month.
- Add blocked time for breaks, absences, repairs, training, or any period where a location, staff member, or resource should not accept new bookings.
- Use resources only when a room, device, bed, chair, or workspace actually controls service capacity.
- Online booking uses the same logic: working hours, staff selection, time intervals, advance booking rules, and real availability.
What this includes
The four parts that keep availability reliable
The goal is not just to list services and people. The goal is for the calendar, front desk, and online booking to work from the same picture of what can really be booked.
Services and price options
Name, description, category, locations, duration, price options, package services, group options, and extra time before or after a service.
Staff and booking permissions
Who performs which service, where they work, whether they are active, whether they accept bookings, and whether they can appear online.
Locations and working hours
The location sets the context for address, team, services, and online profile, while working hours define when the system can offer times.
Resources and blocked periods
Rooms, devices, and workspaces with capacity help prevent double bookings, while blocked time closes temporary exceptions without changing the permanent schedule.
What the business gains
More accurate bookable times and fewer manual fixes
When setup is clear, the team spends less time explaining why a time is missing, why it appeared under the wrong staff member, or why a client managed to book something the business cannot actually deliver.
More reliable online booking
Clients see times that match the real location, service, staff member, resource, working hours, and booking rules.
A calmer calendar for front desk and staff
Less time goes into moving bookings, clarifying details, and tracing which setup rule caused the wrong availability.
Easier growth across people, services, and locations
A new staff member, service, or location can be added more cleanly without disrupting availability that already works.
Better control over real capacity
Shared rooms, devices, beds, chairs, and other resources affect booking only where they truly limit simultaneous appointments.
Availability FAQ
What teams ask most often about bookable times
What determines which times appear online?
An online time depends on the service, location, staff member, working hours, blocked time, resources, and online booking rules. If one part is missing or conflicts with another, the time may disappear or appear incorrectly.
When should we use location hours and when should we use staff schedules?
Location hours work well when the whole business follows one shared frame. Staff schedules are better when people work different shifts, take different breaks, or move between locations and months.
When do we actually need resources?
Use resources when a specific room, device, bed, chair, or workspace limits how many appointments can run at once. If the only limit is the person and the time, a resource is not required.
How is blocked time different from working hours?
Working hours define when bookings can generally happen. Blocked time temporarily closes part of that availability for a location, staff member, or resource without changing the permanent schedule.
Can one service have different pricing or duration?
Yes. Services can use price options and additional setup, including variants, prices by location or staff member, group options, package services, and extra time before or after the service.